Grievance Redressal Mechanism
In accordance with SEBI guidelines, we are committed to resolving investor grievances in a timely and transparent manner. In case of any grievance / complaint, an investor should approach the Investment Adviser and shall ensure that the grievance is resolved within 21 days. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal or the SMART ODR portal.
Step 1: Internal Resolution
Investors should first approach the Investment Adviser (IA) directly. You can send your complaint to our dedicated grievance email address or contact us through the details provided on our website. We shall ensure that the grievance is acknowledged and resolved within 21 days of receipt.
Step 2: SEBI SCORES Portal
If the complaint is not redressed satisfactorily within the stipulated timeline, you may lodge a complaint with SEBI through the SCORES (SEBI Complaints Redress System) portal. This allows SEBI to monitor the grievance redressal process.
Website: https://scores.sebi.gov.in/
Step 3: Online Dispute Resolution (ODR)
In line with SEBI’s circular on the “Online Resolution of Disputes in the Indian Securities Market,” investors can also initiate dispute resolution through the SMART ODR Portal if the grievance remains unresolved.
Website: https://smartodr.in/
Physical Complaint: Investors can also submit their complaints in writing by post/courier to below address:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051
Grievance Redressal / Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id |
|---|---|---|---|---|
| Compliance Officer | Sumit Kalra | +91 9599479311 | info@skadvisory.in | |
| Principal Officer | Sumit Kalra | +91 9599479311 | info@skadvisory.in |
Complaint Data for Investment Adviser
Data for the month ending – Apr 2026
| Sr. No | Received from | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
Trend of monthly disposal of complaints
| Sr. No | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | Apr-2026 | 0 | 0 | 0 | 0 |
| 2 | May-2026 | 0 | 0 | 0 | 0 |
| 3 | Jun-2026 | 0 | 0 | 0 | 0 |
| 4 | Jul-2026 | 0 | 0 | 0 | 0 |
| 5 | Aug-2026 | 0 | 0 | 0 | 0 |
| 6 | Sep-2026 | 0 | 0 | 0 | 0 |
Trend of annual disposal of complaints
| Sr. No | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2026-27 | 0 | 0 | 0 | 0 |